- Most items are made to order & will take 1-3 weeks to process, before shipping.
- Lead time for commissions will vary.
- We re-purpose shipping boxes and materials, unless an order is marked as a gift.
- Items are shipped via USPS Priority Mail (up to 12" by 12"), or FedEx.
- MSW is not responsible for items lost or stolen in transit.
- Items that arrive damaged will be replaced after return receipt of damaged item. In lieu of replacement, item is eligible for up to 75% refund (not including shipping & handling). Description and photos of damage (item & packaging) must be received within 48 hours, in order to expedite the claims process.
- We do not ship international at this time.
- Returns/Exchanges are considered on a case to case basis. I really want you to be happy, so feel free to contact me with concerns.
- Commissions and custom order sales are final, no refund or exchange.
- MSW is not responsible for return shipping & insurance.
- MSW reserves the right to adjust refund amount if item damages occur upon return shipping. Please package returns carefully.